T: 0333 7000 755

E: training@theexamsoffice.com

Terms and Conditions

Events hosted and run by Exams Training


By booking a place at any one of the training events listed on the Exams Training website you understand and agree to the following terms and conditions:

  1. Exams Training is the training arm of The Exams Office Limited
  2. All events, correspondence and payment relating to any activity associated with Exams Training is owned and managed by The Exams Office Limited
  3. Payment must be made in full prior to the event taking place, and within 30 days of receipt of the invoice. Late payment may incur an additional charge of £30 at the discretion of The Exams Office Limited
  4. Bookings will not be confirmed until payment has been received in full
  5. Payment must be made in full prior to the event, unless written approval is received from The Exams Office Limited to pay on the day of the event, or within a defined time period after the event
  6. As delegate numbers are confirmed with the venue, and training materials ordered at least 14 days prior to each event, delegates must give at least 14 days’ notice to cancel their place (30 days’ notice is required for non-UK events)
  7. If a minimum of 14 days’ notice cancellation is not given then a refund, or credit note for a future events, will not be issued (a minimum of 30 days’ notice is required for non-UK events)
  8. If an online version of a training event is produced, it will be made available to delegates who fail to give a minimum of 14 days’ notice of cancellation or fail to attend on the day. Access to this online training will be limited to a specific period of time (as determined by The Exams Office Limited)
  9. If more than 14 days’ notice is given, then a full refund may be issued at the discretion of The Exams Office Limited, less an administrative fee (more than 30 days’ notice is required for non-UK events)
  10. Delegates who have paid in full but fail to attend on the day of an event for any reason – including adverse weather, transport or personal reasons – will receive the relevant training materials in hard copy format via post (and a link to any relevant online training if this has been produced) and a link to the online version of the training (if this has been produced). A refund or credit note for future events will not be issued
  11. To be contacted in the future, if required, by The Exams Office Limited or any of our partner organisations
  12. At all training events, delegates will adhere to the rules and regulations as set by the venue.


Additional terms and conditions – 2022/2023 academic year

The following terms and conditions apply to events taking place during the 2022/2023 academic year which are impacted by government/venue restrictions as a result of the coronavirus:

  1. Upon receipt of the invoice, if a delegate does not wish to attend, they can cancel their place at no cost. We must be informed of any cancellation via email and at least 21 days prior to the event
  2. If a cancellation is requested within 21 days prior to an event, or a booking is made within 21 days of an event and then cancelled, no refund will be given, however, delegates will have the option to receive the course materials and access to online videos of the training event
  3. If an event is cancelled at short notice due to government/venue restrictions, delegates will be given two options:
    1. To receive relevant course materials and access to the training via online videos (this will include video access to New Exams Officer and Exam Changes training). No refund will be given
    2. Receive a full refund
  4. Access to our online training videos will be password protected and only available to delegates until January 2023